Process & Shipping
Creation & Processing Time
Please allow up to 10 business days for your order to be processed, excluding weekends and holidays. Processing includes the creation of your product. Majority of J. Alexandra Cosmetics are made to order in small batches. Colors and texture may slightly very from batch to batch. Processing times maybe extended due to high demands of products.
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Emails: You will receive 3 emails for your order.
1st: Order Confirmation- This email will be sent right after you place your order through the website.
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2nd: Invoice: The invoice email means that your product is in the finishing stages and almost ready for shipping
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Last: USPS Tracking- You will usually get your tracking 1-3 business days after invoice
SHIPPING POLICY
Shipping Handler is through USPS and we always ship priority or first-class mail; you will receive your product with 5-7 business days of shipping. (excluding holiday's and Sunday's).
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COVID-19 Updates:
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Due to limited transportation availability as a result to the Corona Virus pandemic, package deliveries times may be extended. I try to get started working on your order within a few days of receiving so ensure a fast delivery.
If for any reason you have not received your package by the scheduled delivery day, I kindly ask that you wait up to 3 business days after the scheduled day for delivery. I know you want your cosmetics, and I cannot wait for you to have them! I truly appreciate your patience during this time.
Return & Exchange Policy
Due to the nature of the cosmetics there will be NO returns. We will replace item(s) if damaged during shipping transportation ONLY.